Terms & Conditions

This is a plain-English summary of how we work together. It does not replace the signed proposal or statement of work for your project, which takes precedence if anything differs.

Last updated 1 July 2026. Governed by the law of England & Wales.

1. About these terms

These terms govern the provision of services by Qoob Limited (“Qoob”, “we” or “us”) to the client (“you”). They apply to every proposal, statement of work and engagement unless we agree otherwise in writing.

Accepting a proposal, signing a statement of work, or instructing us to begin means you agree to be bound by these terms. Please read them carefully; if anything is unclear, get in touch before we start.

2. Definitions

• Services – the work we agree to carry out, as described in the relevant proposal or statement of work.
• Proposal / Statement of Work – the document setting out scope, deliverables, timings and fees.
• Deliverables – the materials, reports, campaigns, code or other outputs produced for you.
• Retainer – an ongoing monthly engagement for a defined scope of work.
• Fees – the charges payable for the Services, as set out in the Proposal.

3. Our services

We provide growth marketing for Ecommerce and DTC brands, including digital strategy, websites and technology, paid media, search marketing, digital engagement, and AI agents and automation. The exact Services are set out in your Proposal.

We provide the Services with reasonable skill and care, to the standard of an experienced agency. Indicative timings are estimates, not fixed deadlines, unless we expressly agree otherwise in writing.

4. Proposals & the agreement

A Proposal is valid for 30 days unless it states otherwise, and becomes binding on your written acceptance or your instruction to begin.

Any change to scope is agreed in writing, including its effect on fees and timings, before that work starts. Work outside the agreed scope is chargeable at our then-current rates.

5. Fees & payment

Project and fixed-price work

Fixed-price engagements, including the 90-Day Accelerator, are invoiced as set out in the Proposal, typically in staged instalments. Work begins once the first invoice is paid, unless agreed otherwise.

Retainers

Retainers are invoiced monthly in advance and cover the agreed scope only. Ad-hoc projects are quoted separately, with a discount for active retainer clients where applicable.

Payment terms

• Invoices are payable within 14 days of the invoice date unless stated otherwise.
• All fees are exclusive of VAT, which is added at the prevailing rate.
• Interest may be charged on overdue amounts at 4% above the Bank of England base rate, and Services may be paused while an account is overdue.

6. Your responsibilities

To help us deliver well, you agree to:

• Provide accurate information, brand assets, product data and account or platform access in good time.
• Give timely feedback and approvals at the points defined in the Proposal.
• Name a main point of contact with the authority to make decisions.
• Ensure that materials you supply do not infringe third-party rights.

Where delays are caused by you or your third parties, we are not responsible for their effect on timings, and any resulting extra work is chargeable.

7. Advertising & media spend

Advertising budgets are yours, paid directly to the platforms or funded in advance as set out in the Proposal. Media spend is separate from our management fees.

We manage campaigns with reasonable skill and care, but we do not control the platforms and cannot guarantee performance, ranking, reach or return.

8. Intellectual property

On full payment, the intellectual property in the final Deliverables created specifically for you is assigned to you, except as set out below.

We retain our pre-existing materials, tools, frameworks, templates and know-how, including anything we develop independently. Where these are included in a Deliverable, you receive a non-exclusive licence to use them for that Deliverable’s purpose. We may reference your work in our portfolio and case studies unless you ask us in writing not to.

9. Confidentiality

Each party will keep the other’s confidential information private, use it only for the engagement, and not disclose it without permission except where required by law.

This duty continues after the engagement ends. It does not apply to information that is already public or that a party already holds or obtains independently.

10. Data protection

Both parties comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, we do so only on your documented instructions and with appropriate technical and organisational security measures.

Where required, a separate data processing agreement is put in place.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.

Otherwise, our total liability is capped at the total fees paid for the relevant engagement in the 12 months before the claim arose. We are not liable for loss of profit, revenue, goodwill or anticipated savings, or for indirect or consequential loss.

12. Term & termination

Fixed-price engagements run until the work is complete. Retainers run monthly and can be ended by either party on 30 days’ written notice, unless the Proposal states a minimum term.

Either party may terminate immediately in writing for a serious breach that is not remedied within 14 days, or on insolvency. On termination, you pay for the Services carried out and any costs committed up to the termination date.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We would always prefer to resolve any issue directly and in good faith first.

14. Contact us

If you have any questions about these terms, please contact us:

Qoob Limited
Email: hello@qoob.com
Or reach us through the contact page.