Support · FAQs
Questions, answered.
The things brands ask us most about growing online. If you cannot find what you need here, we are happy to talk it through.
FAQs
Everything you need to know before we talk.
Honest answers, no sales spin. We would rather you understand exactly how we work than oversell it.
How do we know if we are ready to sell online?
Readiness is rarely all-or-nothing. We run a short audit across your proposition, operations, data and team, then place you on the Growth Framework so you can see the gaps that actually matter before you invest. You do not need everything in place to begin, you need an honest baseline.
We sell through wholesale or retail partners. Will going direct cause conflict?
It can, if it is not planned. We help you set pricing guardrails and a channel mix so that selling direct complements your existing relationships rather than undercutting them. Done well, a direct channel strengthens the whole business.
How is Qoob different from a typical agency?
We run growth as one commercial system rather than separate retainers, and we are measured on the outcomes you care about, profit and repeat revenue, not clicks. We are also honest about trade-offs, including when a tactic is not worth your money.
Do you work on a retainer or per project?
Both. Some clients want an ongoing team that works as an extension of theirs; others start with a defined project such as a strategy or a website build. We recommend whichever fits the stage you are at.
Who will actually work on our account?
Senior people who understand commercial reality. You will not be handed to a junior after the pitch, the people who scope the work are the people who deliver it.
What is the Ecommerce Growth Framework?
It is our staged model of online growth, Getting Inspired, Getting Started, Getting Going and Getting Serious. It maps where your brand is today and what to prioritise next, so investment lands where it actually moves revenue.
How do you decide which services we need first?
We start from your stage, not a menu. The framework tells us which disciplines to lead with, often strategy and website before heavy media spend, so you are building on solid foundations.
How much does it cost?
It depends on your stage and goals, which is why we scope properly before quoting. We will give you a clear, honest range early so you can plan, and we will never push spend the framework says you are not ready for.
How quickly will we see results?
Some gains are quick, such as fixing tracking or feed errors; compounding growth from search and retention takes longer. We set realistic expectations up front and report on what moved and why.
How does AI fit into what you do?
We use AI as practical infrastructure inside our own process, faster research, always-on reporting and workflow automation, and we build the same into your operations where it removes real drag. We are deliberately not interested in AI for its own sake.